How can we help?
Get help with your family account, notifications, tasks, rewards, privacy, or account deletion.
Signing in
Parents sign in with their email and password. Kids use the family code and four-digit PIN created by their parent. A parent can create or replace a child profile and PIN from the family experience.
Notifications
Open Perko Settings to choose task, planning, approval, reward, and celebration notifications. If alerts are still missing, open iOS Settings → Notifications → Perko and confirm that notifications are allowed.
Rewards
Perko points and rewards are managed by the family. Perko does not sell or fulfill reward items. Parents approve reward choices and make any purchase directly with a retailer.
Privacy requests
For access, correction, export, or other privacy requests, email privacy@perkoapp.com. Include the parent account email, but never send a password, PIN, or a child’s private information by email.
Delete an account
Parents can delete the entire account in Perko under Settings → Privacy & support → Delete account. This permanently removes the parent account, child profiles, tasks, progress, rewards, and device sessions.
When contacting support
Tell us what happened, the type of device, and the Perko app version. Do not include passwords, family PINs, notification tokens, or sensitive information about a child.